Supply Drop Subscription Box FAQ
What is Supply Drop?
The Supply Drop box is a quarterly or annual subscription service featuring exclusive merchandise from The Walking Dead Universe. You may recognize many of the items featuring characters or locations from The Walking Dead(™), Fear the Walking Dead (™), The Walking Dead: World Beyond (™), Tales of the Walking Dead (™) or other incredible moments from The Walking Dead Universe.
When am I receiving my box?
TWD Supply Drop boxes are estimated to ship out during the second month of each quarter.
What items will be in the box?
Each quarter a mystery theme TWD Supply Drop box is released. A preview item image is displayed on the store at the start of each quarter. Each box will include Exclusive & Limited Edition collectibles, apparel and TWD essentials. All items are eventually revealed towards the end of each quarter once the boxes begin to ship out.
Will Funko Pops be included in TWD Supply Drop boxes anymore?
Unfortunately, Funko Pops will no longer be included in the Supply Drop boxes. They are now sold individually and available for purchase on our TWDU Shop.
Can I use TWDU Shop coupons or promotional discounts towards TWD Supply Drop subscription?
This product is not eligible for use with any TWDU Shop coupons.
Do I have to sign up every quarter to get a TWD Supply Drop box?
When subscribing, you agree that your TWD Supply Drop subscription will automatically renew on a quarterly basis if you ordered the quarterly subscription box, or on an annual basis if you ordered the annual subscription box. Your authorized method of payment will be charged $49.95/quarter or $199.95/year plus additional applicable fees until you cancel your TWD Supply Drop subscription.
Can I move or adjust my billing date?
Billing date cannot be adjusted, moved, paused or skipped. Your TWD Supply Drop subscription will automatically renew on a quarterly basis if you ordered the quarterly subscription box, or on an annual basis if you ordered the annual subscription box.
What happens if I move and need to update the address for my Supply Drop subscription?
We recommend reaching out to us as soon as you have your new address so that it can be updated or logging into your account and editing your subscription address. Once your box has been sent out, customer service is unable to update the address for that box and the address change will go into effect for the following quarter.
What if I need to change my apparel size on my subscription?
Subscribers may email the TWDU Shop Customer Service team to assist with this request.
How do I cancel my TWD Supply Drop subscription?
When subscribing to the quarterly subscription box, you agree that you may cancel your subscription at any time by logging on to your account within https://thewalkingdeadshop.amc.com/pages/supply-drop and following the instructions to cancel.
Can I purchase previously sold Supply Drop boxes and Exclusive Collectibles?
Yes! Current TWD Supply Drop subscribers may log into their subscription account to unlock discounts, and shop for exclusive products available only from the Supply Drop Subscriber Depot. This also includes previous Supply Drop boxes.
What is the Subscriber Depot?
The Subscriber Depot is a subscribers-only area of the website that features merchandise available exclusively to those individuals who are quarterly or annual subscribers to the Supply Drop subscription service.
Will the Supply Drop subscription box be ending once after the last season of the show?
Great news! The subscription service will continue to bring the latest in Exclusive & Limited Edition collectibles, apparel and TWD essentials.